Privacy Policy

Last updated: 16/07/2026

Florabella respects your privacy and is committed to protecting the personal data you share with us. This notice explains how we collect, use, and protect your information in compliance with Regulation (EU) 2016/679 (GDPR).

1. Data Controller

The data controller is:
Consultrade Europe
Email: info@florabella.bio
Registered office: ul. Lipowa 3/10, 62-028 Koziegłowy (Wielkopolska), Poland

2. Types of Data Collected

We may collect the following data:

• Personal and contact details (name, email, phone) provided when you contact us by email or WhatsApp.
• Browsing data (IP address, browser type) processed by our hosting provider to ensure site functionality and security.
• With your explicit consent only: pseudonymous and aggregated usage data (pages viewed, language selected, and actions such as a WhatsApp or email click) collected via Google Analytics 4. No advertising or profiling data is collected.

We do not collect sensitive data unless explicitly provided by the user.

3. Purpose of Processing

Your data may be processed for:

• Responding to inquiries sent via email or WhatsApp.
• Managing orders, deliveries, and customer service.
• Sending promotional communications only with explicit consent.
• Improving user experience and website security.
• With your consent, understanding how the site is used across languages and countries, to improve content and services.

4. Legal Basis for Processing

• Contract performance or pre-contractual measures.
• User consent (including, specifically, your consent to optional Statistics cookies as described in our Cookie Policy).
• Compliance with legal obligations.
• Legitimate interest of the controller.

5. Data Retention

Personal data will be retained only for as long as necessary to fulfill the stated purposes and within the limits set by law.

6. Data Sharing

We do not sell or transfer your data to third parties. Data may be shared with:

• IT service providers (hosting, email).
• Couriers or logistics partners for product delivery.
• Professionals or consultants where required by law.
• Google Ireland Limited, as processor of Google Analytics 4 data, only if you have given consent to Statistics cookies. Google acts under its own Data Processing Terms; data may be processed outside the EU under the EU-U.S. Data Privacy Framework or equivalent safeguards.

7. User Rights

At any time, you may exercise your rights under Articles 15–22 GDPR:

• Access, rectification, and erasure of data.
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent without affecting prior lawful processing.
• Lodge a complaint with the Data Protection Authority.

Requests: info@florabella.bio

8. Cookies

The site does not require any cookie to function. With your explicit consent, we use optional Statistics cookies (Google Analytics 4). You can accept, decline, or change your choice at any time via the “Cookie preferences” link in the footer. Full details are in our Cookie Policy.

9. Security

We adopt appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or disclosure.

10. Changes

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the relevant date.